Store Policies

Overview

All of our art and merchandise products are printed after your order is confirmed. Each item is created one at a time, specifically for you. The policies regarding these unique products are detailed below.


Fulfillment

Your purchase is produced especially for you. Therefore, items don’t ship immediately. Manufacturing times for art and merchandise will vary by product but typically range from 2-7 days. You will be notified when your items ship.


Damage and defects

Reprints and full-price refunds are only available on items that were manufactured with defects or were damaged in transit.

Reprints and refund requests must be submitted within 30 days.

If the received product is printed incorrectly, damaged, or in a bad quality, please contact us with photos of the errors or damage. Our team will inspect the errors and have a replacement sent out as soon as possible.

Refunds are only provided if a subsequent reprint or replacement is also found to be faulty. If there are issues with the reprint, after receiving all the required information, full order refund will be credited to the original form of payment.


Returns and refunds

Your products are created especially for you. Please review your cart carefully. When you place an order something with us, you are making an informed decision about your purchase. We have represented our products accurately and to the best of our abilities.

If you change your mind or mistakenly order the wrong size or color, for example, you may return the item(s) minus a 25% stocking fee. You are responsible for return shipping.

You must request authorization prior to returning your item(s) to us and within 30 days of receipt. If you are approved, then your refund will be processed once we receive the items. A credit will be applied to the original method of payment within 10 business days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Your items are drop-shipped from the manufacturer. DO NOT ship a return to the manufacturer. Unless otherwise instructed by our team during your approval process, all returns must be sent to:

Val in Real Life LLC, PO Box 2291, Silver City, NM 88062


Changes to your order

Products are unique and produced to order. Once an order is placed, it is immediately sent to the manufacturer and we can no longer edit the details of the order or cancel it.


Sale items

Only regular priced items may be refunded. All sales are final on discounted items.


Shipping

If an order is returned to due to an incorrect address, you will be contacted to arrange a reshipment. You will be responsible for the reshipment costs once an updated address is provided and confirmed.


Shipping returns

After your return has been approved, your carefully packaged items must be sent to:

Val in Real Life LLC, PO Box 2291, Silver City, NM 88062

unless otherwise instructed by our team during the return approval process.

You are responsible for return shipping costs and proper packaging to avoid damage in transit. We highly recommend using a trackable shipping service and/or purchasing shipping insurance to protect your package and ensure it arrives. We are not responsible for the performance and services of shipping companies.


Late or missing refunds

Allow 10 business days for a credit to be processed to your account. If that time has passed, please email us so we can rectify the situation as soon as possible.


Need help?

Use the contact form below to submit a question.